CRISIS COMMUNICATIONS - TECHNIQUES FOR COMMUNICATING WITH CONSTITUENTS, THE MEDIA, AND SERVICE PROVIDERS

MARCH 22, 2013
8:30AM – 12:00PM
The Conference Center at Mercer County College
1200 Old Trenton Rd., West Windsor, NJ 08550

Municipal Registration Form and Directions WORD -- PDF
Non-Municipal Registration Form and Directions WORD -- PDF

CEU’s: CMFO/CCFO-4.0 OFF MGMT/ANC; CPWM-4.0MGMT; RMC-4.0 PROF DEVEL

Whether the crisis is a natural disaster, security emergency, a leadership vacuum, or any loss that impacts an entire community, understanding the basic approach to crisis communication will help you limit damage.  Learn who you should communicate with; what methods of communication work best; what techniques are appropriate or inappropriate; what to do when communication technology fails; who should deliver messages to various stakeholders – and more.
Understanding how proper communication affects recovery from many forms of crisis is important at many levels. This Educational Foundation Event provides information for anyone tasked with communicating during a crisis – whether at a department head level, public figure, or crisis manager. 
Moderator: Paul Matacera, Educational Foundation Trustee; Partner, MBI Gluck Shaw; Past President, League of Municipalities; Former Mayor, North Brunswick

Presenters:
Michael Turner, President, Burton Trent Public Affairs, LLC
            “An Overview and Framework for Crisis Communication”

Lt. Thomas Scardino , Assistant Bureau Chief, Emergency Preparedness Bureau Emergency Management Section; Homeland Security Branch, NJ State Police 
“Basics of Intergovernmental Crisis Communication”

Joe Ryan, Public Information Officer, Bayonne
Debbi Winogracki, Public Information Officer, Toms River Township
“Basics of Crisis Communication with the Public – from press to social media”

**IN CASE OF INCLEMENT WEATHER OR CANCELLATION: We will announce emergency seminar cancellations via recorded announcement on our Weather Hotline: 609-695-3481 ext. 200 and post announcements on our website www.njlmef.org or www.njslom.org  after 6:00am on the morning of the meeting.